Operational resilience – the ability to prevent, respond to, recover and learn from operational disruptions – is always a key priority for regulated firms. But it is in uncertain times, such as these, that the ability to make decisions quickly, to prioritise resources and keep people productive and safe becomes essential.

In the last month alone, the ability of financial institutions and FMIs to prevent, adapt, respond to, recover and learn from operational disruptions has been tested in an unprecedented manner. The COVID-19 outbreak has brought operational resilience into even sharper focus and a robust crisis response plan and capability is key to minimising the impact the crisis has on your business, staff and customers.

The supervisors’ message is clear: firms must identify their important business services, which, if disrupted, could cause harm to wholesale or retail clients or market integrity, threaten the viability of firms or cause instability in the financial system.

Firms should already have had in place crisis management and business continuity plans, as part of their operational resilience frameworks, that factored in range of scenarios, including a health pandemic. This should help them respond effectively, but protecting the business and customers will require a host of timely interventions, smart use of resources and potentially difficult decisions from leaders across the organisations.

It is against this backdrop that City & Financial Global is running its professional webinar series on Operational Resilience, built on the success of 6 preceding annual conferences and summits.

This series comprises five webinars, which will cover operational resilience practicalities in the context of the new challenges faced in the current crisis.

Webinar One
Supervisors' guidelines on how to prepare for maximum resilience in times of operational disruption

• Operational resilience, third party risk management and impact tolerance in the time of Coronavirus

Webinar Two
Technology and risk oversight best practices

• Understanding technology risk oversight associated with cyber security, data, Cloud and AI in light of recent events

Webinar Three
Risk management and response to manage the impact and protect people

• Achieving Cyber Resilience through threat modelling and establishing coherent capabilities to deliver essential business services
• Business impact analyses, short- and long-term response and recovery plans, mapping and testing best practices to combat cyber risk and ensure business continuity

Webinar Four
Cyber resilience: protecting your business in a time of crisis

• The growing importance and evolution of cyber security to cyber resilience
• What does this mean for how we govern cyber as a capability and the link to risk management?

Webinar Five
Fireside Chat

• Balancing operational and cyber resilience with financial institutions’ regulatory obligations and compliance